Introducing a different way of managing appointment requests through our new Acute Team
We are very aware of the frustrations for patients, reception staff and clinicians with trying to provide the most efficient appointment system possible and increase the continuity of care provided.
Clinicians have led the introduction of a new system which we have trialled for a month. Initial feedback from patients, clinicians and reception staff has been positive and therefore we would like continue with its implementation.
The major change has been to create an Acute Team each day, which is made up of 1 GP and 2 Advanced Nurse Practioners (ANP) who will cover both sites and be based at Graham Road Surgery.
Receptionists will ask patients for a brief outline of their request so they can best match the request to the options available.
On the day/urgent requests to see a GP or ANP will be added to the Acute Team list. The list will be triaged (clinically prioritised) by our Acute Team and they will allocate appointments for GP or ANP. This will be done for both Graham Road and Clarence Park surgeries.
Home visit requests will be added to the Acute Team list. The Acute Team will triage each patient on the list across sites, and if an appointment/visit is needed, the Acute Team will arrange.
Patients will also be given the opportunity to pre-book routine appointments with a GP or ANP.
We will aim to book a follow up appointment with the same clinician the patient has seen previously to provide more continuity.
Practice Nurse and HCAs appointments will be booked as normal.
We are currently reviewing how our patient online booking system will work best alongside the new appointment system.
Electronic Prescription Service will be live in June 2018
The NHS Electronic Prescription Service will be going live at the surgery in June 2018. This will cut down on a lot of paper and reduce our carbon footprint. If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. Please click the button for more information
Graham Road and Clarence Park Surgeries – Going Forward Together
To keep up to date with the information regarding the future of the two surgeries and how this will impact you as a patient, please click the button:
Have you had your Shingles Jab? Vaccines available now
Anyone aged 70-74 is eligible for the Shingles jab. You are also eligible if you are aged 78 or 79. You stop being eligible when you reach 80 years of age. Please call and book in for a quick 10 minute appointment for this vital vaccination. BOOK YOURS NOW!!!
Improved Access at Graham Road Surgery
Following feedback from our patients; we are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Please ask a member of the practice team to find out more. We hope you will enjoy using our improved access service. These appointments are prebookable through reception and online. Currently if you wish to be seen at Graham Road Surgery our improved access hours are usually Friday evenings and Saturday mornings. Please note that the surgery is open for these prebooked appointments only, it does not replace the out-of-hours service.
Out of Hours is accessed by calling 111 which is free of charge.
Practice Privacy Notice
The new General Data Protection Regulation (GDPR) comes into effect on the 25th May 2018. Please click on the button below to read our Practice Privacy Notice and for more information
Patient Access is available as an App for Android and Apple
You are now able to download Patient Access as an App for Android and Apple. All the services that you can see on Patient Access such as ordering repeat prescriptions; booking appointments; viewing your immunisation history or medical summary can now be accessed through Android and Apple devices. Please click on the button below to be taken to the links where you can download these apps.
We are of course disappointed with the overall rating of Requires Improvement as we know staff are working extremely hard to provide a high quality service with high levels of demand. The inspection came on top of a recent inspection at Clarence Park Surgery (which was rated as Good) and during the major changes which […]
Have your say about our future Health planners and local doctors who provide services from Clarence Park and Graham Road GP surgeries have been talking about how to improve service provision for patients and their families, service users and carers into the future. Initially, the company that manages the two surgeries, wasn’t clear about how […]
Education and Training
Please note that Graham Road Surgery will run on minimal staff from 1:00pm on the THIRD THURSDAY of every month for GP Training. If you have a need for an urgent appointment on those afternoons you may be passed to a surgery in Weston-super-Mare who will be covering at that time as surgeries take it in turns to support each other, but this is only for URGENT APPOINTMENTS.
Graham Road Surgery will be closed on Bank Holidays. Improved Access hours are available Friday evenings and Saturday mornings. These appointments must be prebooked.
For help outside of these hours, please telephone 111. This call is free of charge.
The team here at Graham Road Surgery are dedicated to providing our patients with the best possible healthcare. As a team we aim to work in a way that is compassionate, courteous and respectful at all times. We continuously review our standards and, where possible, improve them.
Contact Details
Telephone: Tel: 01934 628111 Fax: 01934 645842
Address: Graham Road Surgery 22 Graham Road Weston-Super-Mare Avon BS23 1YA
Friends and Family Test
We would love for you to rate our surgery and we have teamed up with an independent company who will collate all the results. To get involved and rate our surgery, please click the button below, which will take you to the survey.
WHAT TO DO IF... (Frequently Asked Questions)
