Graham Road Surgery

Acute Team - Appointments simplified

We are very aware of the frustrations felt by all trying to provide the most efficient appointment system possible and increase the continuity of care provided. Clinicians have developed a new system since March. Feedback has been positive and therefore we will continue with its implementation. The system is having an Acute Team each day, which is made up of 1 GP and 2 Advanced Nurse Practitioners (ANP) who will cover both sites and be based at Graham Road Surgery. Receptionists will ask patients for a brief outline of their request so they can best match the request to the options available. On the day/urgent requests to see a GP or ANP will be added to the Acute Team list. Home visit requests will also be added to the Acute Team list. The Acute Team will clinically triage each patient on the list across sites, and if an appointment/visit is needed, the Acute Team will arrange. Patients will also be given the opportunity to pre-book routine appointments with a GP or ANP. We aim to book follow up appointments with the same clinicians to provide more continuity of care. Practice Nurse and HCAs appointments will be booked as normal via Reception. We are currently reviewing how our patient online booking system will work best alongside the new appointment system.

Electronic Prescription Service

The NHS Electronic Prescription Service (EPS) has been live since June 2018. This has cut down on a lot of paper and reduced our carbon footprint. EPS allows your prescriptions to be sent electronically to the pharmacy or dispenser of your choice (known as a nomination). Please click the button for more information

Prescribing of over-the-counter medicines is changing

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. Please click the button for more details.