Graham Road Surgery

22 Graham Road, Weston Super-Mare, Avon, BS23 1YA
Tel: 01934 628111

Graham Road CQC report – rated Requires Improvement

We are of course disappointed with the overall rating of Requires Improvement as we know staff are working extremely hard to provide a high quality service with high levels of demand. The inspection came on top of a recent inspection at Clarence Park Surgery (which was rated as Good) and during the major changes which were taking place throughout the organisation. We have already put an action plan into place to address these issues including a full health and safety review of the building which has taken place, re-organising our training monitoring system, and recording more clearly how we review themes emerging from complaints and significant events. This Action Plan will be reviewed by the CQC in April and if we have satisfied the requirements then the rating will be changed accordingly. It was pleasing to see that the CQC inspectors noted that we were rated good across all the different population groups we work with and that staff stated they felt respected, supported and valued, they were proud to work in the practice and the practice focused on the needs of patients. We will build on the identified strengths of patient care which was recognised and have already moved swiftly to put in actions which address the identified areas of concern.