Graham Road Surgery

22 Graham Road, Weston Super-Mare, Avon, BS23 1YA
Tel: 01934 628111

Graham Road CQC report – rated Requires Improvement

We are of course disappointed with the overall rating of Requires Improvement as we know staff are working extremely hard to provide a high quality service with high levels of demand. The inspection came on top of a recent inspection at Clarence Park Surgery (which was rated as Good) and during the major changes which were taking place throughout the organisation. We have already put an action plan into place to address these issues including a full health and safety review of the building which has taken place, re-organising our training monitoring system, and recording more clearly how we review themes emerging from complaints and significant events. This Action Plan will be reviewed by the CQC in April and if we have satisfied the requirements then the rating will be changed accordingly. It was pleasing to see that the CQC inspectors noted that we were rated good across all the different population groups we work with and that staff stated they felt respected, supported and valued, they were proud to work in the practice and the practice focused on the needs of patients. We will build on the identified strengths of patient care which was recognised and have already moved swiftly to put in actions which address the identified areas of concern.

Graham Road and Clarence Park Surgeries – Going Forward Together

Have your say about our future Health planners and local doctors who provide services from Clarence Park and Graham Road GP surgeries have been talking about how to improve service provision for patients and their families, service users and carers into the future. Initially, the company that manages the two surgeries, wasn’t clear about how to take forward proposals for potential changes, which we know has led to some confusion and different stories about the future of the surgeries emerging. Following an open public meeting on the 23 November 2018, which was well attended, we shared that we would restart the work about our proposals for change with our patients and public in an engagement and consultation process in the new year. Four public consultation events have been planned to discuss possible options. The dates are: Tuesday 5th February 2019, 12.30 – 14.30 and 18.30 – 20.30 at Clarence Park Baptist Church and another in March, date, time and venue to be confirmed. More information about proposals will be available soon from this website. If you would like to be kept updated please email: bnssg.cpandgryoursay@nhs.net

Improving GP Services for Clarence Park and Graham Road Surgeries

Improving GP services for Clarence Park and Graham Road GP Surgeries

Have your say about our future

Health planners and local doctors who provide services from Clarence Park and Graham Road GP surgeries have been talking about how to improve service provision for patients and their families, service users and carers into the future.

Initially, the company that manages the two surgeries, wasn’t clear about how to take forward proposals for potential changes, which we know has led to some confusion and different stories about the future of the surgeries emerging.

Following an open public meeting on the 23 November 2018, which was well attended, we shared that we would restart the work about our proposals for change with our patients and public in an engagement and consultation process early in the new year.

To ensure this is as comprehensive and wide reaching as possible, we are working with the Clinical Commissioning Group and the Practice Patient Group to develop a full Patient and Public Involvement plan.

The plan will ensure we provide opportunities for patients, their families, carers and service users to have their say in a variety of different ways.

This will include:
•Providing a ‘Case for Change’ document in plain English so people can understand the reasons why we need to our improve services, the challenges we face, and what changes we need to make in order to achieve these improvements
•Details of the range of ways in which you can have ‘your say’ such as:◦By dedicated email
◦Fill out an online survey
◦Attend a meeting
◦Invite us to your community meeting

•Publication of an outline timetable detailing when and where you can have your say; and when and where key decisions will be made
•At the end of the engagement and consultation process, a summary of what you have said to us will be published. This feedback will be considered by the decision makers
•After the decision is made, a ‘you said…we did’ report will be made available

We will be collecting all the feedback and using it to inform our final proposals.

If you have any questions or you would like to submit your views by email please send to:

bnssg.cpandgryoursay@nhs.net

Extended Hours Clinics

Following feedback from our patients; we are working together with other local practices to offer more appointments in the evenings and at weekends. Should these appointments be more convenient around your commitments, please speak to a member of the practice team to find out more. We hope you will enjoy using our extended hours service. These appointments are prebookable through reception and online. Currently if you wish to be seen at Graham Road Surgery our extended hours are usually alternate Friday evenings and Saturday mornings. Please note that the surgery is open for these prebooked appointments only, it does not replace the out-of-hours service.

Out of Hours is accessed by calling 111 which is free of charge.

Christmas Jumper Day raises £80.55

At Graham Road Surgery, we participated in the Christmas Jumper Day for Save the Children. Cakes were brought in and a raffle was drawn. Jumper wearers had to donate £2.00 and to date the total is £80.55; however there are still cakes to be brought so we will update with a new total if it increases. Well done to Esther and Rachel for organising. Below are some photos of the fun we had:

Graham Road Surgery Press Release

Graham Road Surgery and Locality Health Centre join forces

We are delighted to announce that Graham Rd Surgery will be joining forces with the Locality Health Centre from April 1st to bring stability and continuity to primary care services in Weston-super-Mare.  Locality Health Centre has also been running Clarence Park surgery since October last year.

General practice is under threat and to sustain it in the future will mean more surgeries working together. General practice is currently facing a recruitment and retention crisis nationally. This, combined with increased demand, is placing a great deal of stress on all of primary care. We believe combining the surgeries will make us more efficient and a more attractive place to work meaning that we can continue to provide good quality primary care services for the foreseeable future.

Mark Graham, Chief Executive said,  “Locality Health Centre and Graham Rd Surgery are natural partners, we are both very experienced in delivering high quality care to local people from a strong clinically based team approach and we look forward to building on our common belief of putting the patient at the centre of what we do.”

Laila Pennington, Head of Primary Care at NHS England South West, said: “We’re pleased that a sustainable way forward has been found and that we have helped facilitate a solution for the patients and staff of Graham Road Surgery.”

The Locality Health Centre Community Interest Company (CIC) has no shareholders or partners who take a profit.  Any extra income is invested in patient care. The LHC is the only surgery in North Somerset to have been awarded ‘Outstanding’ by the Care Quality Commission. We have introduced this model to Clarence Park Surgery and will running the contract at Graham Rd on a similar basis.

Patients will continue to access services at Graham Rd and see little change.  We are looking to build on and stabilise the clinical team and excellent services available.

Locality Health Centre CIC

  1. The Locality Health Centre, Community Interest Company (CIC) has no shareholders or partners who take a profit. Any extra income is invested in patient care.
  1. LHC is part of the For All Healthy Living Centre which also provides a café, library, church, community spaces and houses other local services. forallhlc.org
  2. The LHC provides primary medical care for approximately 5000 patients in an area identified by Govt. departments as in the top 1% and 5% ‘deprived’ in the country.
  1. Chief Executive, Mark Graham. The Locality Health Centre, 68 Lonsdale Ave, Weston-super-Mare BS23 3SJ 01934 427426 localityhealthcentre.org.uk

Dr Ainsworth has retired from Graham Road Surgery after over twenty five years

On Friday 30th December 2016, Dr Miriam Ainsworth, one of our partner GPs, retired. She had a really good send off arranged by the team and a posy vase added to her Waterford Crystal collection. She was given many other presents as a recognition and dedication to the Practice. She will be sorely missed. We welcome her to return to do the Sexual Health Clinics but she will no longer be in regular attendance, day-to-day. Goodbye Dr Ainsworth, it was a pleasure to work with you.

The PPG have raised enough money for the defibrillator on Weston High Street

Following our very successful cake sale and pledges of massive donations from Worle Village Society (a whopping £1100 THANK YOU) and Boots matching some of our fundraising, we now have enough money to go ahead with installing our defibrillator on Weston High Street. The town will be a safer place now for us all.

We are not stopping there though, the Great Western Ambulance Service has now identified Marine Lake as an area isolated from a defibrillator. If you would like to donate to our campaign, please click on the link below:

https://crowdfunding.justgiving.com/a-rice

Cake Sale raises £85.71 for defibrillator campaign

The PPG raised £85.71 at their cake sale on Friday 24th June 2016. We would like to thank everyone involved, whether you were a helper, a baker, a server or an eater – thank-you for supporting us. From this a lovely patient involved with the Worle Village Society pledged to donate £1100 to our campaign, meaning we have enough money, along with other donations and Boots matching the fundraising, to install the defibrillator. We are not stopping there though, the Great Western Ambulance Service has now highlighted the next area of the town in need of a defibrillator as Marine Lake so if you would like to help our campaign, please click on the following link:

https://crowdfunding.justgiving.com/a-rice

The Weston Mercury also published an article regarding this, click here for details.

Anonymous BANKSY entry wins competition

The PPG received an anonymous entry labelled “Banksy” and the winning designs will be uploaded and displayed in the Waiting Room soon. As the entry was anonymous, the PPG will decide what to do with the pillows at their next meeting.