What to do if ...

My surgery is closed.

In the case of a medically urgent problem arising out of surgery hours contact should be made with the NHS 111 service. Please call 111.

Any pharmacy will be able to assist with medication queries and minor ailments. If you regularly attend a certain pharmacy then it would be beneficial for you to make contact with them as they will have a record of your current medication. Please click on link here.

The Minor Injuries Unit based at Clevedon Community Hospital is able to deal with minor injuries/illnesses – this includes x-rays of suspected fractures. Opening Hours are 8:00am until 9:00pm, seven days a week. X-Ray open 9:00am until 1:00pm and 2:00pm until 4:30pm weekdays only. Please click here for more details.

A & E – should only be accessed in the case of Accidents (where there is a significant injury) or Emergencies (such as stroke).

I require emergency contraception.

If applicable timewise, you can book into our Minor Illness Clinics with an Advanced Nurse Practitioner. If this is not within the time constraints, then please ask for a appointment where we will be happy to assist you in a timely manner. Alternatively there is the WISH clinic that you can attend.

I have a sore throat/cough/cold that has gone on for a few days.

Please refer to the information – treatyourselfbetter – as you may be surprised how long these things stay around for. Antibiotics will not cure cold and flu symptoms and will only cure you if you have an infection. Please try to follow the guidelines on the site and take note of the timescales for getting better.

I think I may have a urine infection.

If you can book into our Minor Illness Clinics with an Advanced Nurse Practitioner, please do. Alternatively book in with a GP but please remember to bring in a urine sample or ask for a sample bottle at reception so we can send your sample off for analysis. If you bring in a urine sample, you may be able to have a telephone consultation instead as the urine will need to be analysed for infection. The samples box is in the waiting room and the nurses “dip” the urine to see if there any markers of infection. If there are, the sample gets sent off for further analysis at the pathology lab, if there are no markers, then the urine is clear and another cause is likely for your symptoms.

I am worried about meningitis in my baby/child.

Please take a look at this information for signs and symptoms. If your child indeed does have these symptoms, ring for an appointment and tell us. We will ask that you come down as early as we can get you seen. If we cannot get you seen, we will ask you to go to A&E.

I have found a lump in my breast.

Breast lumps are common and have a number of different causes. Although most lumps aren’t breast cancer, any unusual changes to the breasts should be checked by a GP as soon as possible. If your GP finds a lump on examination, they will routinely refer you to be seen by a hospital specialist.

Please click here for details of signs and symptoms of breast cancer.

I have found a lump on my testicle.

The most common symptom of a testicular cancer is a lump or swelling in part of one testicle. It can be as small as a pea or it may be much larger. Remember that most testicular lumps are NOT cancer. Fewer than 4 in every 100 testicular lumps (4%) are cancer. It is better to be careful though so book an appointment with a GP as soon as you can.

Please click here for signs and symptoms of testicular cancer.

I am in early pregnancy and have some concerns, e.g. spotting, pain, etc.

The Early Pregnancy Assessment Clinic will be able to help you. The closest one is listed below:

Weston General Hospital, Ashcombe Birth Centre, Grange Road, Weston-super-Mare, BS23 4TQ

Clinic Times are Monday to Friday 9:00am to 4:00pm. Tel: 01934 647288. You can be referred to them by a GP, Community Midwife, A&E or self-referral.

If you are worried outside of these hours, please call 01934 647082.

For more information about early pregnancy, please click here.

Other EPACs in the South West can be found by clicking here.

I think I may have a broken bone.

You will need to have an X-ray to determine if you have a broken bone and we do not have this facility at the surgery. Please refer to the following:

The Minor Injuries Unit based at Clevedon Community Hospital is able to deal with minor injuries/illnesses – this includes x-rays of suspected fractures. Opening Hours are 8:00am until 9:00pm, seven days a week. X-Ray open 9:00am until 1:00pm and 2:00pm until 4:30pm weekdays only. Please click here for more details.

A & E – should only be accessed in the case of Accidents (where there is a significant injury) or Emergencies (such as stroke).

I think someone is having a stroke.

The main stroke symptoms can be remembered with the word FAST: Face-Arms-Speech-Time.

Face – the face may have dropped on one side, the person may not be able to smile or their mouth or eye may have drooped.
Arms – the person with suspected stroke may not be able to lift both arms and keep them there because of arm weakness or numbness in one arm.
Speech – their speech may be slurred or garbled, or the person may not be able to talk at all despite appearing to be awake.
Time – it is time to dial 999 immediately if you notice any of these signs or symptoms.
Please click here for more information.

I have diarrhoea and vomiting.

Please do not come down to the surgery, instead please ask for a telephone consultation where a doctor will call you allowing you to receive the advice and treatment necessary, whilst staying at home.

I think I may be pregnant.

If you are happy to be pregnant, please refer to the Mothers and Children area of our website. If the news is not so welcome, please ask for a GP appointment where your options can be explored. Please click here for more information.

I have been feeling low, am I depressed?

We often use the expression ‘I feel depressed’ when we’re feeling sad or miserable about life. Usually, these feelings pass in due course. But, if the feelings are interfering with your life and don’t go away after a couple of weeks, or if they come back, over and over again, for a few days at a time, it could be a sign that you’re depressed in the medical sense of the term. Please click here for symptoms of depression. You can download a pdf on depression here, from the charity, Mind. Depression FactFile Please make an appointment to see a GP where avenues of help can be explored.

I need to arrange transport to a Hospital Appointment.

As of 1st April 2017, all transport requests are done by a single number where they will assess your eligibility and book your transport. The E-Zec Medical Transport Services tel. no. is 0300 777 6688.

I think I may have a problem with my hearing.

In the first instance, Specsavers in Weston-super-Mare can give you a free hearing test. Their tel. no. is 01934 642140. Their website with more information on the services they offer is linked here, Specsavers.

I need a sick note.

Please click here for more information regarding sick notes.

I am planning to go abroad.

Please refer to the Foreign Travel and Vaccinations area of the website.

I want some test results.

Please call the surgery after 12:00pm for results. See Test Results for more information.

I need a repeat prescription.

There are many ways that you can request a repeat prescription. Please refer to the Prescriptions area of the website.

I need a letter from my GP.

Please refer to the Private Services area of our website which details how you request a letter and the fees attached.

I want access to my medical records.

Please refer to the Private Services area of our website. There is no longer a fee for this but you will need to put your request in writing.

I want some information.

There is a wealth of information on our website and also on the following links:

NHS Choices or Patient.co.uk

I want to register.

Please refer to the Register area of the website.

I have changed my address/name.

Please download this form and hand to reception. Change of Address or Name

Someone has died.

For more information when someone has dies please click here.

I cannot get through on the phone, it is engaged.

When all the lines coming into the surgery are being answered, the phone will give you an engaged tone. We are extremely busy between the hours of 8:00am and 10:00am so if you have an enquiry please ring back later. If you are ringing for an appointment and are on hold, we will get to you, but if you are hearing the engaged tone, it is because we are already answering all the other lines to other patients. It is first come, first served, so if you cannot get through first time, rest assured that we are answering as many calls as we are physically able to. Please bear with us and ring back. We also open the doors at 8:00am so you  have a choice to queue up to get an appointment for later in the day at the surgery itself, should you prefer not to call.