Abuse, violence and aggression

Abuse, Violence and Aggression

Zero Tolerance Policy

Graham Road Surgery, in conjunction with North Somerset Primary Care Trust, is part of the ‘NHS Tackling Violence towards GPs and their Staff’ scheme, which commenced 1st April 2003. Any patient who is physically or verbally abusive to any Doctor or member of staff within the practice, will be removed from their Doctor’s list under the immediate removal procedure and will be assigned to a Doctor looking after the scheme in the Weston area.

Any form of violence against anyone in the practice is unacceptable. Violence means any incident where staff or Doctors are threatened, verbally abused and assaulted. Violent and abusive behaviour will not be tolerated and appropriate action will be taken as detailed above.